Abstract:
The objective of the research is assessing land development and management
practices and challenges in Bole Sub-City administration. The study employed
descriptive survey research design. Both quantitative and qualitative data were
gathered using survey questionnaire. In the survey questionnaire both close ended
and open-ended question items were included to triangulate the data. The
collected data were analyzed through descriptive statistics and SPSS version 26
software. The stratified random sampling techniques is used for sampling. The
stratified random sampling techniques is used for sampling purpose. The
population sample size is184 which is the beneficiary or the service users and the
staff or officials. The findings of the study revealed that land development and
management processes are not transparent to the service users. Weak citizen
participation in the land development and management and unequal treatment of
clients in the service provision were observed as key problems. The study also
revealed that service users were dissatisfied on the performance of land
development and management officials in their service delivery for different
needs. The study recommends that rules of ethics and professional integrity by the
land management officers should be put into operation and monitored. The
office should award or encourage efficient and outstanding officers and taking
corrective measures on those have been engaged in malpractice. Continuous
training on customer handling techniques and awareness creation about good
governance issues is another recommendation that should be taken in
consideration.
