Assessment On Change Management Practices And Its Related Challenges: The Case Of Some Selected Non Governmental Organizations In Addis Ababa, Ethiopia

Abstract

This study sought to figure out how change management unfolds in the NGO sector and examined the change management practices and challenges in selected NGOs in Addis Ababa, Ethiopia. The study was quantitative in nature and made use of a descriptive research design methodology for the collection of empirical evidence to support the underlying constructs and research questions posed within the study. Date was gathered from 75 sampled of respondents. The use of data and methodological triangulation, namely senior management interviews, employee survey and review of organizational documentation provided the research study with the necessary validity and reliability to support research results, findings and recommendations. Data were collected using questionnaire technique and analyzed employing descriptive statistics including frequency, percentage, mean and standard deviation with the aid of SPSS. The study established that the case organizations are change conscious and change positive and have gone through a number of change management initiatives and phases including the creation of a unified international federation against fragmented member country based approach in ActionAid Ethiopia/AAI/, mergers and strategic repositioning and reorientations in Self Help Africa/SHA/ and CCRDA.The study result shows that all organizations enjoy change supportive transformational leadership and the changes at the case organizations were mostly planned and developmental and have contributed much to achieve impressive organizational performance and stakeholders’ satisfaction. Thus, this study recommends that the case organizations need to deploy change capacity building initiatives and develop a documented framework for monitoring and evaluating change implementation processes.