Abstract:
This study sought to figure out how change management unfolds in the NGO sector and
examined the change management practices and challenges in selected NGOs in Addis
Ababa, Ethiopia. The study was quantitative in nature and made use of a descriptive
research design methodology for the collection of empirical evidence to support the
underlying constructs and research questions posed within the study. Date was
gathered from 75 sampled of respondents. The use of data and methodological
triangulation, namely senior management interviews, employee survey and review of
organizational documentation provided the research study with the necessary validity
and reliability to support research results, findings and recommendations. Data were
collected using questionnaire technique and analyzed employing descriptive statistics
including frequency, percentage, mean and standard deviation with the aid of SPSS.
The study established that the case organizations are change conscious and change
positive and have gone through a number of change management initiatives and
phases including the creation of a unified international federation against fragmented
member country based approach in ActionAid Ethiopia/AAI/, mergers and strategic
repositioning and reorientations in Self Help Africa/SHA/ and CCRDA.The study
result shows that all organizations enjoy change supportive transformational
leadership and the changes at the case organizations were mostly planned and
developmental and have contributed much to achieve impressive organizational
performance and stakeholders’ satisfaction. Thus, this study recommends that the case
organizations need to deploy change capacity building initiatives and develop a
documented framework for monitoring and evaluating change implementation
processes.
