Factors Affecting The Effectiveness Of Public Service Reform Tools: The Case Of Selcted Bureaus Of Oromia Regional State

Abstract

To have a prosperity and sovereign country the government has to realize sustainable development from which all the citizens are equally benefited. To realize this reality in to practice it requires having appropriate and practicable polices and strategies, as well as capable public service institutions were a prerequisite for effective implementations of policies and strategies. However, ineffectiveness and inefficiency of public service delivery systems were overhanded throughout the country, Oromia regional state in particular. As a result the government has initiated to improve such development challenges through adoptions and implementations of public service reform tools with the intentions of bringing shifts on public service delivery systems. Taking this reality in to considerations this study was entitled the factors affecting the effectiveness of Public Service Reform Tools in selected Bureaus of Ormia Regional State. Both qualitative and quantitative research approaches were used in which research data was collected through methods of one to one interview and conducting focus group discussions. Besides focus group discussion and one to one interview used for data collection methods held among the Bureaus respondents and key informant interview was conducted with the management and officials of targeted Bureaus. This research study was used primary and secondary data that were taken from the targeted regional public institutions and organized using standardized SPSS for its analysis and presentations. Both descriptive and inferential statistical tools were used of data analysis. With this analysis the research findings clearly identified and grouped the factors affecting effectiveness of public service reform tools under three key issues. The study reveals factors that impeded the effective achievement of the public service reform tools implementation process Particularly, the institutional related factors mainly Bureaus legal mandate and strategic plan related factors, Leadership support and commitment related factors, Communication and participation related factors, Work force competency related factors and resource allocation and management related factors are among the institutional factors that affecting effectiveness of public service reform tools. Secondly the factors affecting the effectiveness of public service reform tools that were seen with this research were a demographic related factors particularly training and education related factors affecting effectiveness of public service reform tools. Thirdly the political related factors particularly political support, external monitoring and public support related factors affecting effectiveness of public service reform tools were the one of the main targets of this research.