Abstract:
The aim of this study was to examine the effect of change management on employee performance in
revenue office: the case of West Shoa zone and Ambo town revenue office. The researcher employed
both descriptive and explanatory research designs as well as quantitative research approach was used.
The study was used both primary and secondary data sources and structured questionnaires were used
to gather data from the targeted group of the study through census. Five Likert scale structured
questionnaires were used for data collection. The validity and reliability of the questionnaire were
checked by using the pilot test and Cronbach's alpha test, respectively. The study targeted employees of
west Shoa zone and Ambo town revenue office which are 132 employees. Data was collected using a
closed ended questionnaire. The collected data were presented and analyzed using the SPSS statistical
software package. Data collected were coded and analyzed using both descriptive statistics (frequency,
percentage, mean and standard deviation) and inferential statistics (Multiple regression and Pearson
correlation) with the help of the Statistical Package for Social Science (SPSS). The result of the
descriptive statistics of this study showed that communication has the highest mean score of 3.87
followed by management contribution with mean value of 3.51. The finding from the correlation analysis
indicates that all independent variables have a positive statistically significant relationship with the
dependent variable (employee performance). On the other hand, the multiple regression analysis results
demonstrate that organizational structure, technological change, management contribution, and
communication have a positive and statistically significant effect on employee performance at p< 0.05.
And also as the adjusted R square value indicated 74.9% of the variation in employee performance is
explained by the independent variables. Based on the result the researcher recommend that the office
need to create organizational structure that fit change introduced, support with the needed technology,
raise management contribution, and communicate transparently about any change introduced.
