Assessment Of Grievance Handling Procedures: The Case Of New Flower General Trading P.L.C., Ethiopia

Abstract

Generally, it is believed that appropriate grievance-handling procedures contribute to improving organizational performance. This study was aimed at assessing the grievance handling procedures in a foam manufacturing company named New Flower General Trading P.L.C. Both primary and secondary data were employed. Primary data were collected through interview and questionnaires and the secondary data were collected by review of the organization's relevant documents (manuals, HR policies). 95 employees were selected for the study, who was working both in office area and factory front workers. Out of these 62 from factory workers and 30 from office area, in sum 92, employees actively participated in the study, while the remaining 3 were unavailable due to annual leave. The researcher used a descriptive type of research design. Statistical Package for the Social Science (S.P.S.S.) version 27.0.1 was used for data analysis. This research figured out that there was no well organized grievance handling procedures such as collective bargaining, complaints handling, or open-door policy systems to address employees' grievances on diverse matters in the Company. The study recommended the need for establishing procedures like collective bargaining, complaints, or open-door policy systems and addressing employees' grievances besides working harder on the main causes of employee grievances, such as reviewing employees' remunerations. Key Words: Employee grievance handling procedure, grievance, New Flower General Trading private Limited Company.