Abstract:
Generally, it is believed that appropriate grievance-handling procedures contribute to
improving organizational performance. This study was aimed at assessing the grievance
handling procedures in a foam manufacturing company named New Flower General Trading
P.L.C. Both primary and secondary data were employed. Primary data were collected
through interview and questionnaires and the secondary data were collected by review of the
organization's relevant documents (manuals, HR policies). 95 employees were selected for
the study, who was working both in office area and factory front workers. Out of these 62
from factory workers and 30 from office area, in sum 92, employees actively participated in
the study, while the remaining 3 were unavailable due to annual leave. The researcher used a
descriptive type of research design. Statistical Package for the Social Science (S.P.S.S.)
version 27.0.1 was used for data analysis. This research figured out that there was no well organized grievance handling procedures such as collective bargaining, complaints
handling, or open-door policy systems to address employees' grievances on diverse matters
in the Company. The study recommended the need for establishing procedures like collective
bargaining, complaints, or open-door policy systems and addressing employees' grievances
besides working harder on the main causes of employee grievances, such as reviewing
employees' remunerations.
Key Words: Employee grievance handling procedure, grievance, New Flower General
Trading private Limited Company.
