Practices And Challeges Of Good Governance In Urban Service Delivery: The Cause Of Sebeta Town, Ethiopia

Abstract

The study was aimed to assess the practice and challenges of good governance in urban service delivery in Sebeta town, oromia special zone of oromia regional state. The research was conducted in Sebeta town municipality purposively selected by the researcher. The study used descriptive survey research method by using mixed approach (quantitative and qualitative). The respondents of the study were selected by using simple random sampling and convenience technique. The study used sample sizes of 383 respondents among those 40 were the employees of the municipality and others are residents of the town. The secondary data was collected from internet, the reports of the institution, magazines, journal articles and others. Questionnaire was designed separately for households and service providers, interview was designed for managers of different departments in the municipality and FGD was employed for kebele leaders, all of them are the main source of the study. The data were analysed by using percentage, frequency, tables, mean and standard deviation. The findings of the study had shown that poor practice of implementing accountability, transparency, participation, rule of law and efficiency. It was also found that prevalence of corruption, bureaucracy, political interference, delays, incompetence, lack of funds, misuse of funds, poor management and lack of commitment were identified as challenges of good governance. Therefore, the study recommended that the town municipality should mainly focus on the effectiveness of accountability and transparency. Additionally the municipality should promote effective good governance through reducing the influence of the identified challenges of good governance in the public sectors of the town