Conflict Management Strategies On Organizational Performance (A Case Study Of Holeta City Administration)

Abstract

Organizational conflict arises when and if an employee thinks that their goals are under threat or is being hindered by another person’s activities. The poor handling of conflicts may lead to an exit of some employees from the organization. The objective of the study was to assess how conflict management strategies influence the performance of the Holeta city administration office. The study employed a descriptive survey research design. The study targeted 159 employees of Holeta city administration office. A census method was adopted by the study. Questionnaires were used as the research instrument. The questionnaires were administered using the method of drop and pick later. The gathered data information was coded and then analyzed by use of SPSS. In summary, correlation and the regression model showed: a significant positive relationship between the accommodating strategy and the performance of Holeta city administration office (0.592**). with regression coefficient value of 0.330 and significance value of 0.003; A significant positive correlation between dominating strategy and the performance of the Holeta city administration office (0.495**); A significant positive correlation between the compromise strategy and performance of Holeta city administration office (0.570**), and; a significant positive correlation between collaborating strategy and performance of Holeta city administration office(0.656**) with regression coefficient of 0.456with a significance value of 0.000.Regression model result shown that both accommodating strategy and collaborating strategy are statistically significant with Holeta city administration office performance. The study recommended that: Managers should always use accommodating and collaborating strategies in order to solve organizational conflict.