Abstract:
The aim of this study focused on study is to assess the practices and challenges of change
management at Ethio telecom central west Addis Ababa region. It was address three basic
research questions designed to asses practices and challenges of change management. The
researcher used a descriptive research design. Both quantitative and qualitative data was
used to produce richer and more complete information to meet the intended goal. The
researcher use the data collecting instrument such as questionnaire and interview to collect
the primary data. The secondary data is gathered from literatures and journals. In this study
the sampling frame comprised of employees holding managers, middle level and lower level
employees who are representative enough to respond adequately to the research objectives.
This study employed stratified random sampling technique to group the employees. To
analyse and interpret the data obtained from respondents, descriptive statistics were used.
The researcher distributed 77 questionnaires to the participant of the study. Out of 77
respondents, the researcher was able to obtain only 75 fully filled questionnaires. The study
found major challenges facing in organization in management of change are lack of
knowledge about the new management models or systems, resistance to change, lack of
proper rewarding system and other external forces. It was also identified that to manage
organizational change effectively. As result, the researcher suggested that organization
appropriate change management practices should be put in place by change managers the
participative strategy is recommended for change managers. Employ the service of internal
change managers to work hand-in-hand with such expert employed externally so as to
facilitate growth in performance and smooth change implementation. Managers are advised
to anticipate for change especially in the telecommunication industry where changes occur
every seconds.
