Abstract:
The study focused on the assessments of human resource training and development practices in
the case of Ethio-telecom excellence academy. The overall objective of the study is assessing the
human resource development practice in ethio-telecom excellence academy. The study adopted
mixed approach (qualitative and quantitative), Descriptive research design and used both primary
and secondary data sources. The result of the study demonstrates gaps and possible solutions are
proposed to improve training need analysis, training program design, training delivery and
training follow up and evaluation in order to improve the training practices of the company.
Finally, this study is supposed to improve the understanding of the determinants of training
effectiveness, their role on training effectiveness and its implication to enhance training
effectiveness of ethio-telecom through the mentioned determinants and recommendations. Finally,
the study suggested that the company is advised to fulfilled materials that are involved in the
development program, select trainers who have sufficient knowledge and abilities about the
training and development program that had been given to the trainees and design the development
program that achieve the human resource development objectives of the institution
