The Effect Of Knowledge Management Enablers On Organization Performance: The Case Of Ethiopian Revenue And Customs Authority

Abstract

For effective implementation of knowledge management in organizations, it is crucial organization to identify and understand the key factors that will influence the success of knowledge management initiative as these may have profound effects on the organization performance. The general objective of this study was to determine the effect of knowledge management enablers on organization performance with a particular emphasis on tax authorities. Specifically, the study sought to identify the key knowledge management enablers that effect the performance of Ethiopian customs and Revenue Authority and to determine the effect of such enablers on the performance of Ethiopian customs and Revenue Authority. Primary data was collected using structured questionaries. The study resulted that significant enablers of knowledge management were organizational culture, structural issues, people, and IT infrastructure. The study also revealed that these knowledge management enablers had moderate to high effect on the performance of the organisation. The study therefore concludes that knowledge management enablers affect the performance of ERCA.