Assessing The Benefits Of Erp System Implementations For Organization Performance: The Case Of Ethio Telecom, Central West Region (Ambo)

Abstract

Enterprise resource planning (ERP) is platform that companies use to manage and integrate the essential parts of their businesses. Many ERP software applications are critical to companies because they help them implement resource planning by integrating all the processes needed to run their companies with a single system. Assessing the benefits of ERP system implementations for organization performance: The case of Ethio telecom, Central Western Region (Ambo)”. To conduct this study, primary and secondary data were used. The study used Stratified random sampling techniques. The target population comprised staff, low-level management, middle-level management and high-level management. The total sample size of the study is 120 respondents from 171-targeted respondents and first hand, data collected from the respondent through face to-face data collection methodology. The study used mainly quantitative and qualitative data analysis techniques. The finding explored that ERP is playing a vital role in Organization cost reduction, Improving resource management process, improving the production cycling, improving decision making process, facilitates learning and broadens employee, supporting resource management, improves organization data quality and supporting current and future business growth plan at high levels. The study also confirmed that ERP system is advancing Managerial process, strategic process, Operations process and organizations process of the administrations in general. Based on the study findings, the researcher recommends the study found out that the organization is highly benefited from ERP system at this time. Therefore, based the study findings, the researcher concluded that: Implementation of a good and well designed ERP system in an organization has a strong and positive relationship to the organizational performance and support organizational management process. Based on the study findings, the researcher recommends a good and well-designed ERP system within an organization for overall organizational success, since ERP has a strong and positive relationship with management, operational, strategic, and organizational processes in addition to improving overall organization benefits.