Practices and Challenges of Implementing Kaizen As A Change Management: The Case Of Ethiopian Civil Aviation Authority

Abstract

The purpose of the study was to assess Practices and Challenges of implementing as a Change Management the case of Ethiopian Civil Aviation Authority. It was also found out that there was good Kaizen implementation . To address the objectives, descriptive research design was used, primary and secondary data and also a mixed research method (i. e of both quantitative and qualitative data collection methods) were used to collect data from employees, management, and kaizen officer. The data gathered through questionnaire were analyzed using frequency and percentage value of the respondents. Data obtained through interview were qualitatively narrated. The major findings of the study are;, Ethiopian civil aviation is the area where kaizen practiced successfully. The study concluded that, kaizen implemented successfully in the organization and the management followed the necessary steps in the implementation The study recommended that kaizen practices should be well capacitated with change management knowledge and skills, and the positive results should be always accompanied by reward and recognition. Further, systematic benchmarking of Kaizen management practices of similar organizations should be conducted in a planned manner .Finally, the study recommends that all management and non-management team need to work to sustain this good result and focus to solve some challenges faced, like lack of attention from government body, no any well structured focal department responsible to ACE . to reduce wastes, to practice kaizen on a continuous basis and follow the status of kaizen in every workplace.