Factors affecting Employees‟ Commitment in Public Service Sectors: The case of Ambo Town west shoa zone, Oromia, Ethiopia

Abstract

The research was conducted to examine factors affecting employee commitment in Ambo town Public Service Sectors and to identify the factors that influence the employee commitment. The mixed research design was used; data was collected using closed -ended questionnaires from 126 respondents. The tools used for data collection were adopted employee commitment questionnaire from the primary source of data collection. Person’s correlation Statistical tool and multiple regressions were used to test the hypotheses. The finding shows that there was moderate level of employee commitment. Among the factors affecting employee commitment, Compensation and reward, Training, Employee Selection, Grievance handling and Job Experience affected moderately affected the level of employee commitment. Performance appraisal highly affected level of Public Service Sectors in Ambo. The correlation analysis and multiple regressions showed that significant positive relationship was found between employee commitment and the stated affecting factors. And the adjusted R² is 0.511. Thus, by taking the adjusted R² 0.511 can be said the predictors i.e. Compensation and reward, Training, Performance appraisal, Employee Selection, Grievance Handling and Job experience account for 51.1 % variation of employee’s commitment. And the remaining 48.9 % depend on other factors. The result of the study also showed that from the six selected factors major predictors of employee commitment were Compensation and reward, Employee Selection, Job Experience. At the end recommended improving to give explanation on thus factors Compensation and reward, Training, Performance appraisal, Employee Selection, Grievance Handling and Job experience to improve in public service sectors for increase employee commitment.