Abstract:
Training and development is to enable employees to acquire the knowledge, skills, abilities and attitudes
necessary to enable them to improve their performances. This study examined to the effect of training and
development on employee performance and satisfy customers in effective and efficient way. This study
used questionnaire, interviews and document review as instrument of data collection. Stratified sampling
method was used to select samples from the target population and uses convenience sampling to
distribute questioners. The study employed quantitative survey research design to gather data from a total
of 240 employees of the commercial bank of Ethiopia. Semi structured interview was also used to gather
the qualitative information from the team leaders of human resource development department to find out
the management view on the training need, program, employee motivation and employee performance of
the bank. After the required data are collected descriptive (i.e. frequency, percentage) analysis were used
to analyses the data using SPSS version 23. The results of this study revealed that each of the training
and development need, program, and employee motivation and employee performance of the bank is not
conducted properly. Moreover, the overall training performance of the commercial bank of Ethiopia, are
not effective as they should be. And this is due to the gaps that are seen in each training need, program,
employee motivation and employee performance and these in return decrease the effectiveness of the
training performance of the bank. Furthermore, it provided practical suggestions to overcome the
problems that were seen in the training need, program, and employee motivation of the commercial bank
of Ethiopia. In order to have an effective training performance the commercial bank of Ethiopia should
have to conduct each and every training process and program properly. The existence of training and
development need, programs and employee motivation in place by itself doesn’t assure the effectiveness
of the training performance unless it is supported by organized training process. Therefore, since each
training activities are interrelated they need to be conducted with due care and on- time delivery of the
training and updates employees about new products and services should also be given the necessary
attention to have an effective training need, program, employee motivation and employee performance of
the organization.
