Assessment Of Parent/Care Givers Satisfaction To Neonatal Intensive Care Unit Service And Its Associated Factors In South West Shoa Zone Hospitals, Oromia, Ethiopia

Abstract

Background: - A Neonatal Intensive Care Unit is a special care unit where newborn babies who need intensive medical attention are admitted and cared for by a combination of more advanced technology and trained health professionals. Parent satisfaction is one of the main goals of the Neonatal Intensive Care Unit. Lack of parent satisfaction to Neonatal Intensive care unit service can lead to reduction in health seeking behavior of families. Objective: -To assess parent satisfaction to Neonatal Intensive Care Unit service and its associated factors in South West Shoa Zone Hospitals, Oromia, 2022 Methods: - Facility based cross-sectional study was conducted in South West Shoa Zone from November 19, 2021 to February 18, 2022. A total of 374 study participants were included in the study. Convenience sampling technique was used to select study participants from each hospital. The median for the sum of responses for each respondent (122) was used as cut-off point to dichotomize the dependent variable as satisfied and not satisfied. Variables with p-value < 0.25 in the bi-variable analysis were included in a multivariable analysis. Statistical significance was declared at P-Value < 0.05 with 95% Confidence Interval. Result: - A total of 374 respondents participated in the study producing response rate of 100%. The overall parent satisfaction to Neonatal Intensive Care Unit service in the study area was 61.5%. Being rural resident (AOR = 2.3, 95% CI:1.05, 4.99), being government employee (AOR = 0.36, 95% CI: 0.14, 0.93) and being satisfied with care and service (AOR = 4.93, 95% CI: 2.53, 9.62), information (AOR = 10.54, 95% CI: 5.29, 21.02), availability of supplies (AOR = 8.86, 95% CI: 4.34, 18.08), waiting time (AOR = 3.66, 95% CI: 1.56, 8.58), respectful and compassionate care (AOR = 7.02, 95% CI: 3.45, 14.31) and hospital setup or environment (AOR =3.58, 95% CI: 1.73, 7.40) were found to be significantly associated with the overall parent satisfaction to Neonatal Intensive Care Unit service in the study area. Conclusion: - Considerable proportions of the parents were not satisfied with the services given in the Neonatal Intensive Care Units of South West Shoa Hospitals. Being rural resident, being government employee, being satisfied with service, information, availability of supplies, waiting time, respectful and compassionate care and hospital setup were variables significantly associated with parent satisfaction.