Abstract:
Background: - A Neonatal Intensive Care Unit is a special care unit where newborn babies who
need intensive medical attention are admitted and cared for by a combination of more advanced
technology and trained health professionals. Parent satisfaction is one of the main goals of the
Neonatal Intensive Care Unit. Lack of parent satisfaction to Neonatal Intensive care unit service
can lead to reduction in health seeking behavior of families.
Objective: -To assess parent satisfaction to Neonatal Intensive Care Unit service and its
associated factors in South West Shoa Zone Hospitals, Oromia, 2022
Methods: - Facility based cross-sectional study was conducted in South West Shoa Zone from
November 19, 2021 to February 18, 2022. A total of 374 study participants were included in the
study. Convenience sampling technique was used to select study participants from each hospital.
The median for the sum of responses for each respondent (122) was used as cut-off point to
dichotomize the dependent variable as satisfied and not satisfied. Variables with p-value < 0.25
in the bi-variable analysis were included in a multivariable analysis. Statistical significance was
declared at P-Value < 0.05 with 95% Confidence Interval.
Result: - A total of 374 respondents participated in the study producing response rate of 100%.
The overall parent satisfaction to Neonatal Intensive Care Unit service in the study area was
61.5%. Being rural resident (AOR = 2.3, 95% CI:1.05, 4.99), being government employee
(AOR = 0.36, 95% CI: 0.14, 0.93) and being satisfied with care and service (AOR = 4.93, 95%
CI: 2.53, 9.62), information (AOR = 10.54, 95% CI: 5.29, 21.02), availability of supplies (AOR
= 8.86, 95% CI: 4.34, 18.08), waiting time (AOR = 3.66, 95% CI: 1.56, 8.58), respectful and
compassionate care (AOR = 7.02, 95% CI: 3.45, 14.31) and hospital setup or environment (AOR
=3.58, 95% CI: 1.73, 7.40) were found to be significantly associated with the overall parent
satisfaction to Neonatal Intensive Care Unit service in the study area.
Conclusion: - Considerable proportions of the parents were not satisfied with the services given
in the Neonatal Intensive Care Units of South West Shoa Hospitals. Being rural resident, being
government employee, being satisfied with service, information, availability of supplies, waiting
time, respectful and compassionate care and hospital setup were variables significantly
associated with parent satisfaction.
