Factors Affecting Employee Job Performance In Public Service Organization: A Case Study On Ambo Town In West Showa Zone, Oromia Regional State.

Abstract

The purpose of this research was to examine factors affecting employees’ job performance in the case of Public Service Organization. In the implementing of these internal practices the organization faced a problem of formal follow up after training were conducted; inequitable salary and unfair promotion; and limitation in participating employee in decision making. Data were gathered from Public Service Sectors of Ambo Town. The research is quantitative research approach using cross sectional survey method and the researcher have used sample size determination table and stratified sampling method were employed to select the sample from each stratum to make the sample more representative of the population. Descriptive and inferential statistics of correlation and regression analysis were used to analyze the empirical data. Primary data were collected using five point likert-scale questionnaires from 164 respondents 71 responses were properly returned. SPSS version 23 was used to analyze empirical data collected through the close ended questionnaire. The independent variables are training, motivation, leadership, organizational culture and working environment whereas the dependent variable is employees’ job performance. The mean, frequency and percentile of the dependent and independent variables were computed and interpreted. Pearson correlations Coefficient (r) were used to determine the relationship between each independent variable with the dependent variable. The finding results indicated that the mean value for Training (mean=3.58), motivation (mean=2.50), leadership (mean=3.00), organizational culture (mean=3.05), and working environment (mean=2.64) were below average which indicate that there were limitation in implementing this practice in Public Service Organization. The correlation result indicated that there were positive relationship between all of independent variables and the dependent variable, rejecting all null hypotheses. This implies that any increase or decrease on the independent variable will bring corresponding change on employees’ job performance. And it’s found that the independent variables has a 43.3% influence on the dependent variable while the remaining 56.7% is influenced by factors which are not covered in this study. Hence, the public Service Sectors should periodically review its practice on motivation, leadership, organizational culture, and working environment in order to improve the limitation and to identify its effectiveness on employees’ job performance