Abstract:
The purpose of this research was to examine factors affecting employees’ job performance in the
case of Public Service Organization. In the implementing of these internal practices the
organization faced a problem of formal follow up after training were conducted; inequitable
salary and unfair promotion; and limitation in participating employee in decision making. Data
were gathered from Public Service Sectors of Ambo Town. The research is quantitative research
approach using cross sectional survey method and the researcher have used sample size
determination table and stratified sampling method were employed to select the sample from
each stratum to make the sample more representative of the population. Descriptive and
inferential statistics of correlation and regression analysis were used to analyze the empirical
data. Primary data were collected using five point likert-scale questionnaires from 164
respondents 71 responses were properly returned. SPSS version 23 was used to analyze
empirical data collected through the close ended questionnaire. The independent variables are
training, motivation, leadership, organizational culture and working environment whereas the
dependent variable is employees’ job performance. The mean, frequency and percentile of the
dependent and independent variables were computed and interpreted. Pearson correlations
Coefficient (r) were used to determine the relationship between each independent variable with
the dependent variable. The finding results indicated that the mean value for Training
(mean=3.58), motivation (mean=2.50), leadership (mean=3.00), organizational culture
(mean=3.05), and working environment (mean=2.64) were below average which indicate that
there were limitation in implementing this practice in Public Service Organization. The
correlation result indicated that there were positive relationship between all of independent
variables and the dependent variable, rejecting all null hypotheses. This implies that any
increase or decrease on the independent variable will bring corresponding change on
employees’ job performance. And it’s found that the independent variables has a 43.3%
influence on the dependent variable while the remaining 56.7% is influenced by factors which
are not covered in this study. Hence, the public Service Sectors should periodically review its
practice on motivation, leadership, organizational culture, and working environment in order to
improve the limitation and to identify its effectiveness on employees’ job performance
