Abstract:
Empowerment is the most popular concept in modern management and organizational
applications for increasing employees' decisional authority and supporting their personal
development. Organizations design empowerment systems to encourage their employees to
perform in the most effective way. The general objective of this study was to investigate the effect
of employee empowerment on organizational performance in the case of Ethiopian Airlines inflight
catering employees. To achieve the study objectives, the researcher developed and distributed
questionnaires and collected and analyzed the data with SPSS version 20. Using simple random
techniques, 241 employees were chosen from a population of 604 strategic unit employees, and
219 questionnaires were collected, yielding a 90.9% response rate. The adopted research type was
descriptive and inferential analysis. The research was based on primary and secondary data. The
research approach applied for this study was both quantitative and qualitative. An ANOVA
analysis was used to compare the effects of employee empowerment factors. Correlation and
regression were also used to analyze the relationship and its effect between employee
empowerment and organizational performance. Based on the analysis, there is a positive and high
degree of correlation between employee empowerment factors and organizational performance.
In the multiple linear regression equation, employee recognition and rewards has the highest beta
coefficient, which has a great influence on predicting organizational performance. The study
recommends that Ethiopian Airlines inflight catering management increase the level of employee
empowerment because contributions by empowered employees are thought to have a significant
impact on business productivity, revenue, and the overall effectiveness of the organization
