Abstract:
This study investigates the impact of training programs on employee performance at Zemen Bank’s branches located in Addis Ababa, Ethiopia. Employing a quantitative approach with descriptive and explanatory research designs, the study collected primary data through structured questionnaires administered to a sample of 171 permanent employees selected using simple random and purposive sampling techniques. The sample was derived from employees who had undergone training. Data were analyzed using both descriptive and inferential statistics via SPSS v25, including multiple linear regression to evaluate the relationship between training components and employee performance. The findings reveal that training programs at Zemen Bank show moderate effectiveness, particularly in skill evaluation, needs-based training design, and on-the-job methods like job rotation and coaching. Training needs assessment and training evaluation emerged as the strongest predictors of employee performance, followed by training delivery, employee training, and on-the-job training. However, off-the-job training showed no significant effect. Despite positive influences on motivation and service quality, the study found limited impact on productivity, innovation, and overall job satisfaction. The analysis also highlighted a gap between training efforts and actual performance improvements, indicating areas for enhancement. The study concludes that while Zemen Bank’s training programs contribute positively to employee performance, challenges in participation, delivery quality, and performance alignment remain. . The study recommended improving delivery methods, strengthening feedback systems, and aligning training with strategic organizational goals. Future research should explore long-term training impacts, employee participation drivers, innovative delivery methods, and the influence of organizational culture and leadership on training effectiveness
