Abstract:
This study investigates the conflict resolution practices employed at Awash Bank, specifically focusing on its West Addis Ababa District branches. A total of 330 valid responses were gathered through structured questionnaires, achieving a response rate of 99%. The research aims to identify prevalent conflict types, explore their underlying causes, evaluate employee satisfaction with conflict resolution strategies, and assess the effectiveness of different methods using statistical techniques, including ANOVA. Findings indicate that conflicts between management and workers are the most common, followed by interpersonal and intergroup conflicts. The study reveals that among the strategies considered—Avoid, Compromise, and Accommodate—only the Accommodate strategy showed statistically significant effectiveness, aligning with the Thomas-Kilmann Conflict Mode Instrument (TKI) framework. The results highlight the importance of cooperativeness in resolving workplace conflicts and call for targeted training and policy reforms to enhance conflict management practices in the banking sector
