Effect Of Training On Employee Performance: Evidence From Commercial Bank Of Ethiopia Central Region

Abstract

This study examines the impact of training on employee performance at the Commercial Bank of Ethiopia in the Central Region. A mixed research approach was employed, utilizing primary data from a modified self-administered questionnaire based on prior studies, using a Likert scale for responses, and secondary data from various sources, including files, brochures, manuals, and both published and unpublished literature. A simple random sampling method selected 386 employees from a total of 11,075 employees of Commercial Bank of Ethiopia Central Region. The research employed descriptive and explanatory designs: descriptive analysis clarified the data, while explanatory analysis explored relationships between employee performance (the dependent variable) and training factors: Training Design, Delivery, Frequency, and Evaluation and Feedback. Key findings from multiple regression analysis conducted with Stata indicated that Training Evaluation and Feedback, along with Training Delivery Style, were significant predictors of employee performance, leading to improvements in collaboration, job confidence, efficiency, and customer interaction skills. Regular Training Frequency was also essential for skill enhancement. Recommendations include updating training content to reflect industry trends, improving delivery methods with interactive tools, and increasing training frequency for ongoing skill development. Additionally, strengthening evaluation and feedback mechanisms, customizing programs for individual roles, and fostering a supportive learning environment will further enhance training effectiveness at the Commercial Bank of Ethiopia