Abstract:
This study focuses on identifying and analyzing the major challenges faced in import customs clearance procedures at airport customs branches in Ethiopia, with a specific emphasis on Bole International Airport in Addis Ababa. Key issues identified include the lengthy and cumbersome customs procedures characterized by manual operations, arbitrary decision-making, and instances of corruption. Methodologically, the study employs a mixed-methods approach, combining qualitative and quantitative data collection methods. Data analysis techniques include thematic analysis and statistical methods to identify patterns and draw evidence-based conclusions. The findings suggest a generally positive perception among stakeholders regarding various aspects of customs procedures and training programs within the Customs Commission. While there are areas of strength, such as the adequacy of training for customs officers and the effectiveness of training for customs clearing agents, there are also areas for improvement, such as the level of cooperation with other regulatory bodies and the effectiveness of joint discussions with stakeholders. Stakeholders' positive perceptions reflect a collective recognition of the value these systems bring in streamlining processes, improving efficiency, and facilitating trade. The high mean scores across various indicators indicate a strong consensus on the effectiveness of these tools, highlighting their pivotal role in optimizing customs procedures
