The Effect Of Total Quality Management Practices On Organizational Performance: The Case Of Homicho Ammunition Engineering Industry

Abstract

This study investigates the effect of Total Quality Management (TQM) practices on the performance of Homicho Ammunition Engineering Industry, one of the largest armament factories in Ethiopia, using a mixed-methods approach that includes both quantitative and qualitative data. Data were collected from a sample of 274 employees through surveys, semi-structured interviews, and observations. The quantitative analysis, conducted using SPSS, revealed significant positive correlations between TQM practices and organizational performance, with Employee Involvement emerging as the most influential factor. Qualitative findings further supported these results, highlighting strengths such as leadership support and employee engagement, but also identifying challenges such as leadership knowledge gaps and resource limitations. The triangulated data confirmed that TQM practices positively impact organizational performance, while also indicating areas for further improvement. Based on these findings, the study recommends an integrated training strategy that enhances leadership skills and deepens employee engagement to strengthen TQM implementation and improve overall organizational effectiveness. Keywords: Total Quality Management, organizational performance, employee