Effects of Work Stress on Employee’s Job Performance Case of Ambo Town Public Sectors

Abstract

The stress has become a challenge for the administrations in managing work stress to reduce healthcare costs and improve performance in the organization (Dalamire et al, 2020). Also, stress has become a challenge for employer organizations as it results in low productivity, increased absenteeism, and collection of other employees’ problems. The purpose of the study was to investigate effects of work stress on employee’s job performance: in public services sector in Ambo town by including five selected sectors namely Land use office, Finance office, Revenue office, Trade office, and Youth & sports office. Because they are highly cope with work stress and they are costumer delivering sectors they can give appropriate answer for the question to provided them .The research design employed in this research was the explanatory type that was most appropriate to explain the causal relationship between the dependent and independent variables. In line with this design of the study, the research approach employed was a qualitative and quantitative type. The sampling technique employed was probability type specifically stratified type was used since five sectors were chosen as the target group of this study. To achieve the objectives of this study, the primary data was collected from five public sectors of Ambo town through questionnaires and structured interviews from 211 of total population the researcher employed yemane formula to determine the sample size 139 sample sizes of selected five public sector employees. The collected data was analyzed by SPSS 26 version software and descriptive statistics, correlation analysis, and classical multiple linear regression assumptions were tested, and validity and reliability tests were conducted and satisfied. Finally, regression analysis was conducted among the dependent and independent variables. The statistical adequacy or goodness of fit of the model was 93.6%, while 6.4% was the residual sum of squares. The independent variables used in the model: Work overload, role ambiguity, and role conflict had a statistically significant effect on employee job performance since all variables were significant since they are less than 5%. Therefore, the study found that Work overload, role ambiguity, and role conflict have negative effects on employees’ Job performance in respective of their places in five selected sectors. Hence, Job stress can affect employee performance when stress is not handled well, in a manner of absenteeism, turnover, and medical compensation increase and productivity decreases. The Governments, directors of the public sectors, team leaders, management of public sectors, and any concerned body should reduce workload from employees, they had better minimize role ambiguity at workplaces, and also attempt to minimize role conflict in the work place to enhance job performance in the government sectors through training, experience sharing, motivation provision, clear job description, clear chain of command, having well congruence between department heads and employees to enhance job performance