Assessment Of Conflict Management Practice In Case Of Central Western Region Ethio Telecom /Ambo Town

Abstract

This research paper makes a descriptive study on the conflict resolution related activities reflected at Central Western Region Ethio Telecom. Primarily, the study tries to address what type and source of conflict is mostly considered to be agreed to exist in due course of company life time. Further, it studied the most perceived conflict resolution method adopted at the company management giving further study on the identified problems during the process of conflict resolution. In addition, the paper aims to describe existence of organizational consideration of conflict resolution as integral part of the management activity. The study is motivated to get realistic description as to how conflict resolution is exercised at Central Western Ethio Telecom to enhance awareness of better well skilled and knowledge based conflict resolution handling. A fact gathering descriptive type research design was employed with a sample of 136 employees through stratified sampling. A questionnaire was used as a research tool for collecting data. Baseline data were captured from primary, and secondary data. The collected data was analyzed using descriptive statistics mean and standard deviation. Main findings of the study depict that; administrative procedures and different perception was found to be the main source of conflict at Central Western Region Ethio Telecom. where us smoothing and forcing type style next to collaboration strategy of conflict resolution dominate the show. The fact that outcome of conflict resolution being not assessed for any of the company turned out to be the main problem identified in the conflict resolution process while finally a fact that Central Western Region Ethio Telecom consider conflict weight based when conflict weight is high used conflict resolution that is not best and for simple conflict used the best one as integral part of its management activity was revealed. Unfortunately, as the study is descriptive type, no empherical based findings was proven rather the fact was revealed as it is. Finally, the results on the conclusion entails us that the three research questions developed in this study have shown that there is a gap in understanding the best conflict resolution methods which will assist the to be managed in a constructive way. And also, the study recommends the company to look after ways of improve administrative procedures and company management knowledge base towards the best conflict resolution skills and establish a system to assess the effect of conflict resolution towards a good management core activity