The Effect Of Enterprise Resource Planning On Internal Control: The Case Of Ethio Telecom Centeral West Region

Abstract

Most businesses in developing nations now use integrated software to facilitate inter organizational integration, gain competitive business context, hold customer satisfaction, produce real-time reports, offer user satisfaction as the operating system, and obtain system output. One of the intricate information systems that combines the data from all organizational business units is enterprise resource planning. Numerous researchers have identified a variety of elements that influence the application of ERP. This study's goal is to evaluate Enterprise Resource Planning's impact on internal control in the Ethio-Telecom Centeral West Region. This study is descriptive and explanatory in character, describing and explaining the phenomena as it is in the present. A sample population's answers to questionnaires were used to get the data. Computer programmes such as SPSS (Statistical Package for the Social Sciences) version 20 were mostly used to analyze the data that had been gathered. According to this, 186 people were chosen as a sample from the designated division of ERP deployment. This outcome demonstrates that the deployed ERP system was not established correctly as the foundation of the chosen variable. As a result, there is a lack of support from the top management, implementation of the system for all users, and participation of users in the implementation process. Based on this information, the researcher suggests that upper management be expected to commit to the ERP project. In order to provide the necessary degree of competence to the system, the organization must also think about how to provide enough training and development for both end users and super users.