Service Delivery and the Performance of Oilseeds Export: The Case of Ethiopian Commodity Exchange (ECX) in Addis Ababa

Abstract

The main objective of the study was to examine the Service Delivery and the Performance of Oilseeds Export in the case of Ethiopian Commodity Exchange (ECX) in Addis Ababa. By taking the research objectives and questions into considerations, quantitative research approach and explanatory and descriptive research design were used. The study was used simple random sampling technique. By using structured questionnaire, the data were collected from 181 oilseeds exporters of ECX found in Addis Ababa City with the response rate of 84.6%. For the purpose of analyzing the obtained data both descriptive and inferential statistics were used. Results indicated that pricing/service charge has the most positive significant effect on the oilseeds exporters’ performance among other variables. Also automated technology adaptation, staff competency, warehousing facility, and timeliness of service delivery found to have significant positive effect on exporters’ performance. The result also indicated that grading certification was insignificant with respect to exporters’ performance. Among the independent variables, the automated technology adaptation, staff competency, warehousing facility, grading certification, pricing/service charge, and timeliness of information explain 89.5% the variance in exporters’ performance. Finally, based on the finds of the study, recommendations were made for Oilseed-exporters of ECX based on the findings of the study.