Abstract:
The aim of this study was to examine the effect of TQM dimensions on organizational
performance in commercial bank of Ethiopia kolfe district. The study used an explanatory and
descriptive research designs, both quantitative and qualitative approaches, and used judgmental
and convenience sampling techniques as well as questionnaires as data collection instrument.
Questionnaires were distributed to 111 sample respondents and collected from 104 respondents.
Data analysis was done by descriptive (frequency, percentage, mean and St. Deviations) and
inferential (correlation, multicollinearity normality test, ANOVA, MODAL and regression
analysis) statistics using SPSS software. The result of this study revealed that there is positive
and significant relationship between TQM dimensions (top management, customer focus,
employee involvement, information & analysis system, bench-marking, service culture, services
cape, and technology based) and organizational performance. Thus, this study recommended
that commercial bank of Ethiopia have to give more attention to practices of TQM, awareness
and knowledge of TQM, for further achievements of customer satisfaction, organizational
performance and sustainable development of the organization
