Evaluation Of Enterprise Resource Planning Implementation: The Case Of Ambo Ethio Telecom, Ethiopia

Abstract

An information system is the overall name for systems that handle, store and distribute information. This study was intended to evaluate enterprise resources planning implementation in Ethio-telecom. This research used both descriptive and explanatory research designs. The data was collected through questionnaires and structured interview from 160 respondents using census. The collected data was analyzed using mainly SPSS (Statistical Package for the Social Sciences) version 20. Descriptive statistics and regressions were employed to analyze data. The study results show that the deployed ERP system is not properly implemented and practiced on the basis of the selected effectiveness variables. It is observed that the ERP system implemented across the divisions is not effective. In addition, lack of appropriate training for all system users and customization were the most serious problems. Finally, the reporting formats as per of the user-friendly nature of the system has been identified as a major challenge in relation to the decision-making activity and practice as good manner. Hence, the company is recommended to re-consider its system utilization, since there are important features not yet utilized by the company. Moreover, the company also suggested to revisit the required business requirements through customization and implement adequate training and development in order to prepare users so that they can easily work on the system and support each other even if integrators are not there.